Search peptides — top sellers first
Search peptides — top sellers first
Legal
How orders are processed, dispatched, and delivered — carriers, timelines, address responsibility, and what happens when a shipment goes wrong.
This Shipping Policy explains how Axos Research ("Company," "we," "us," or "our") processes and ships orders placed through our Site. It forms part of, and should be read together with, our Terms & Conditions (Section 5) and our Refund & Returns Policy; where they address the same subject, they are intended to be consistent.
Section 1
Orders are typically processed within 24-48 hours of payment confirmation, excluding weekends and holidays. Orders may be modified or cancelled within 2 hours of placement by contacting customer support; once an order has been processed or shipped, it cannot be modified or cancelled.
Section 2
We ship via reputable carriers including USPS, UPS, and FedEx. The shipping methods available to you, their rates, and any free-shipping threshold are displayed at checkout based on your location and order value. The rate you see at checkout is the rate you pay.
A shipping confirmation email with tracking information is sent when your order is handed to the carrier.
Section 3
Estimated delivery times are provided at checkout and in shipping confirmation emails. Domestic US orders typically arrive within 3-5 business days. International orders typically arrive within 7-21 business days. These are estimates only; actual delivery times may vary with carrier performance, weather, and customs handling.
Section 4
Products are packed to preserve the integrity of research materials in transit, including protective packaging appropriate to the material. Storage guidance for received materials is published on each product page; materials should be transferred to appropriate storage promptly on delivery.
Section 5
You are responsible for providing accurate shipping information at checkout. Axos Research is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an address error, contact us immediately — we can correct it only before the order has been processed.
Section 6
Risk of loss and title for Products pass to you upon delivery to the carrier. Axos Research is not responsible for delays, losses, or damages caused by carriers once Products have been shipped.
Lost or damaged in transit
If a package is confirmed lost by the carrier, we will reship the order once at no additional charge. If a Product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photographic evidence — we will replace it or, at your option, refund that order. Full details are in our Refund & Returns Policy.
Section 7
International customers are solely responsible for understanding and complying with all import laws, customs regulations, and restrictions in their country. Axos Research is not responsible for customs seizures, delays, duties, taxes, or any other issues arising from international shipments. We reserve the right to refuse shipment to certain countries or regions at our sole discretion.
Section 8
Questions about a shipment? Contact support@axospeptides.com with your order number. Support responds within 24 hours on business days.